Our products are generally non-refundable, unless damaged or otherwise defective. If an item is defective, you may return your item for a refund or exchange for 30 days from the date the item is purchased, subject to the terms and conditions below. No refunds or exchanges will be made after 30 days from the purchase. Contact galaxystar@advancedmercantile.com for information about returning or exchanging your item.

To be eligible for a return, your item must be unused, in the same condition that you received it and in the original packaging.

This Refund Policy is subject to change at any time, without notice. Please review the Refund Policy at galaxystar@advancedmercantile.com for any changes or updates. 

Return Shipping

Do not return an item to us until after you have contacted us at galaxystar@advancedmercantile.com and have been instructed to return the item.

Unless an item is returned because of our error, you will be responsible for the shipping cost for returning your item. Shipping costs are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible or liable for returns that are not delivered to us or are lost in transit. 

Please return items to:

Galaxy Star Apparel

3518 S Saginaw St

Flint, MI 48503

 

Exchanges of Damaged or Defective Items

Items that are delivered to you defective or damaged may be exchanged for the same item only. If your item is delivered defective or damaged, email us at galaxystar@advancedmercantile.com within 30 days of delivery of the item.

Items that are not defective or damaged may not be exchanged. 

Partial Refunds

The following items may be returned at our discretion for a partial refund:

-- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

-- Any item that is returned more than 30 days after purchase. 

Refund Processing

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Your bank’s or credit card issuer’s refund processing may impact the timing of your refund.

 Late or Missing Refunds

If you haven’t received a refund after being notified that a refund would be issues, first check your bank account or credit card again and then contact your bank or credit card issuer. It may take some time before your refund is officially posted by your bank or credit card issuer.

If your bank or credit card issuer has not processed your refund after 30 days, please contact galaxystar@advancedmercantile.com